1. GENERAL PROVISIONS
1.1. These General Terms and Conditions govern the relationship between FLO:R Reformer Pilates (hereinafter referred to as “FLO:R”) and users of FLO:R Reformer Pilates services (hereinafter referred to as “User”), as well as the rules for using the studio’s services. During the course of their relationship, both FLO:R and the User are obliged to comply with these Terms.
1.2. FLO:R is a reformer pilates studio owned by the company Fundamental sistem d.o.o., engaged in sports education activities. The company Fundamental sistem d.o.o. is registered with the Commercial Court in Zagreb, registration number (MBS): 081433970, with a share capital of EUR 2,654.46 fully paid. The founder and director of the company is V. Vanjek.
2. MEMBERSHIP
2.1. FLO:R offers four types of membership:
- 1 session – valid for one visit and must be used within 30 days of payment.
- 5 sessions – valid for a total of 5 visits and must be used within 2 months of payment.
- 10 sessions – valid for a total of 10 visits and must be used within 2 months of payment.
- Unlimited sessions – valid for 30 days from the date of payment and allows unlimited visits during that period.
2.2. Extension of membership in justified cases (e.g., illness, travel, etc.) is possible for a maximum of 7 days, up to 3 times per year. Requests for extensions must be submitted to the studio manager in advance or immediately in the case of illness. Requests submitted afterwards (after travel, vacation, or illness) will not be accepted.
2.3. Unused sessions cannot be carried on to the following month nor exchange for cash or other services.
2.4. Upon expiration of membership/package, a new membership must be paid before the next visit to reserve the desired session.
2.5. Session cancellation is possible for all types of memberships, except the single-session option. Cancellations must be made no later than 24 hours before the scheduled session. If the User fails to cancel on time and does not attend, the session will be considered used.
2.6. FLO:R also offers gift cards that can be used for all types of memberships and services, according to the applicable terms of use.
3. REFUNDS
3.1. FLO:R does not offer refunds, regardless of the User’s ability to attend scheduled sessions or use purchased packages. Paid packages and memberships are non-transferable to other individuals.
4. SESSIONS
4.1. Sessions are conducted by certified Pilates instructors, as assigned by the studio manager.
4.2. Each User trains at their own risk. FLO:R and its owner are not responsible for any damage or injury the User may suffer due to their own actions while using the studio’s services.
4.3. Appropriate sportswear must be worn during sessions (leggings, tracksuit, T-shirt, and socks). Shoes are not allowed in the studio room.
5. USER’S PERSONAL BELONGINGS
5.1. Users are responsible for their personal belongings brought into the FLO:R premises. The studio and its owner are not liable for lost, stolen, or damaged items.
5.2. Lockers with keys are available to Users free of charge.
6. USER’S PERSONAL DATA
6.1. FLO:R may collect, process, use, and share Users’ personal data only if required by law or regulation, or if necessary for fulfilling rights and obligations arising from the User relationship.
6.2. In this context, FLO:R may process the following personal data: full name, address of residence, date of birth, nationality, personal identification number (OIB), and other data necessary for providing services.
6.3. FLO:R will not disclose personal data to third parties unless authorized to do so or if the purpose of processing is contrary to the original purpose for which the data was collected.
6.4. By signing these General Terms and Conditions, the User gives explicit consent for FLO:R to collect, process, use, and share their personal data with third parties in accordance with the laws of the Republic of Croatia, for purposes described in these Terms.
7. FINAL PROVISIONS
7.1. These General Terms and Conditions take effect on the date of adoption and remain in force until new or amended terms are adopted. FLO:R reserves the right to amend the Terms at any time without prior notice to Users.
7.2. By scheduling a session, the User accepts the FLO:R terms of business as defined in these General Terms and Conditions.
7.3. In the event of a dispute between FLO:R and the User, both parties agree to attempt to resolve the matter amicably. If that is not possible, the court with actual jurisdiction in Zagreb shall have jurisdiction.
